ShopVPN Store FAQ
Answers to common questions about purchases, payments, service delivery and accounts.
How do I buy from ShopVPN?
Choose an available plan, select a payment method and complete checkout. You can track the order and delivery status on the store page.
Do I need Telegram to purchase?
No. You can sign in and verify your email with a one-time code. Telegram is not required for email-based purchases.
How will I receive my configuration?
After payment approval, your subscription link appears on the order result page or in your account. Payments requiring manual review are delivered after approval.
How do I add the service to a VPN app?
Use the Add to App button or paste your subscription link into a compatible app such as Hiddify or v2rayNG.
What if I paid but did not receive the service?
Keep your order ID and contact support through tickets or the official support channel. Do not pay again until the order status has been checked.
Can I renew my service?
If renewal is enabled for your service, check the Renew option under My Account and My Services.
How can I contact support?
Use the tickets section in your account. If you do not have an account yet, keep your order ID and contact the store through its official support channel.